Frequently Asked Questions (FAQ) 1. What are your hours of operation? Monday: Closed Tuesday to Saturday: 10:00 AM - 9:00 PM (By Appointment only) Sunday: Closed 2. How do I book an appointment? You can book an appointment online through our website, by calling us at 514-675-1919, or by emailing info@mineviaspa.ca. For online bookings, visit our Bookings page. 3. What services do you offer at Minevia Spa? We offer a wide range of spa services including facials, massages, waxing, laser hair removal, manicures, pedicures, body treatments, and wellness therapies. We also offer specialized courses in aesthetics, massage therapy, and beauty. 4. Do you have any special offers or packages? Yes, we frequently offer special packages and promotions. Be sure to check or follow us on social media for the latest deals. You can also subscribe to our newsletter to receive updates directly to your inbox. 5. What is your cancellation policy? We require a minimum of 24 hours notice to cancel or reschedule an appointment. Cancellations made less than 24 hours in advance may be subject to a cancellation fee of 100% of the scheduled service cost. No-shows will be charged the full amount of the appointment. 6. Do you offer gift cards? Yes, we offer gift cards in various denominations which can be used towards any service, course at Minevia Spa. Gift cards can be purchased online or in-store. 7. How do I pay for my services? We accept payment by cash, credit card (Visa, MasterCard, American Express), and debit card. Unfortunately, we do not accept personal checks. 8. Is there parking available? Yes, we have free parking available at our location. 9. Do you provide any post-treatment guidelines? Yes, we provide detailed post-treatment guidelines for each service to ensure optimal results and safety. Please follow these guidelines carefully to maximize the benefits of your treatment. 10. What if I have allergies or special health concerns? Please let us know about any allergies, health conditions, or concerns when booking your appointment. Our staff will be happy to accommodate your needs and provide personalized care. 11. What is your privacy policy? At Minevia Spa, we take privacy seriously. We do not share your personal information with third parties. For more details, please refer to our Privacy Policy on the website. 12. Do you have an accessibility statement? Yes, Minevia Spa is committed to providing an inclusive experience for all clients. We have designed our services and facilities to be accessible to individuals with disabilities. For more information, visit our Accessibility Statement on the website. 13. Are courses refundable or transferable? All courses purchased are final sale and non-refundable. If you need to reschedule, please notify us at least 24 hours before the course start date. Transfer to another course is subject to availability and may incur a transfer fee. 14. What if I am not satisfied with my service or course? Your satisfaction is important to us. If you are not satisfied with a service or course, please contact us within 24 hours so we can address any issues and work towards a satisfactory solution. 15. Can I bring my children or pets to Minevia Spa? For the comfort and safety of all guests, we kindly ask that you do not bring children or pets to Minevia Spa. We strive to maintain a quiet and relaxing environment for all clients.