Refund Policy

Legal Disclaimer
By using the services, courses, or products provided by Minevia Spa, you agree to adhere to our no refund policy as outlined below. This legal disclaimer serves to clarify the terms and conditions regarding refunds, ensuring that both parties understand and agree to the terms before engaging in any transactions.

No Refund Policy

At Minevia Spa, we strive to provide our clients with the best possible spa experience. Please be aware that all sales are final, and no refunds will be issued once a service, course, or product has been purchased. This policy applies to all services, courses, and products offered by Minevia Spa.

Reason for the No Refund Policy:

Service Completion: Once a spa treatment, course, or session has begun, it cannot be refunded as the service is already in progress or completed.
Course Participation: Courses purchased cannot be refunded once the client has started attending or has accessed course materials.
Product Purchases: Products purchased are non-refundable unless there is a defect or quality issue, which will be addressed on a case-by-case basis.

Cancellation and Rescheduling Policy:

Cancellations: To avoid penalties, cancellations must be made at least 24 hours in advance of your scheduled appointment or course session. Late cancellations or no-shows may forfeit the entire fee.
Rescheduling: If you need to reschedule, please contact us at least 24 hours prior to your appointment or course session to ensure availability.

Exemptions:

If there are exceptional circumstances that affect your ability to use the purchased services or courses, please contact us directly at info@mineviaspa.ca or call 514-675-1919 to discuss your options.

Contact Us:

For any questions regarding this no refund policy or other concerns, please contact us:

Minevia Spa
16398 Boulevard Gouin Ouest, Sainte Geneviève, QC
Phone: 514-675-1919
Email: info@mineviaspa.ca

Thank you for your understanding and cooperation.